Shipping Policy

Orders received after 12noon EST will be processed on the next business day. Business hours are M-F 8am-5pm EST, not including holidays. In-stock orders will ship within 24 hours after they've been processed.
Please note: Orders with expedited shipping received after 12noon will not ship same day and will be delayed one business day for order processing.

Orders with items not in stock will be shipped as soon as all items become available. By default, we do not split ship orders. If you would like your order to be split shipped due to a backorder, you can contact customer service. There will be additional charges for split shipped orders.

All freight charges shown on this site are estimates. If you order contains a large number of items, oversized items, or heavy items, the price may be higher. You will be contacted before your order is shipped, if the price is higher than was shown during checkout.

See map below for estimated shipping times for ground deliveries. Ground shipping is only available for the continental US. We cannot deliver to Post Office Boxes.

Premium Shipping, including next day, early AM, and Saturday delivery is not available from the carrier in all locations.

International Shipping

Orders will be sent using a standard international carrier such as UPS or Fedex. The actual shipping rate for packages shipped internationally regularly will include duties, taxes, surcharges, non-routine customs brokerage charges as well as other charges. These customs and import duties are applied when the shipment reaches its destination and cannot be pre-determined.

To ensure accuracy, you will be charged for international orders as follows:

At the time your order is placed, you will be charged for your product only. No shipping or related charges will be charged at that time. As we receive the shipping and handling charges due for your order (which may take several weeks) we will charge your credit card for those fees separately. This may result in multiple charges to your credit card. Please note that Target Marketing is a division of The Image Group and your credit card statement will show the charge from The Image Group.
If requested, we can give you the actual shipping charges not including the taxes, duties and other fees. Every country manages taxes, duties and fees differently and are often significantly more than initial cost of the shipping. These charges cannot be estimated by our staff.
We recommend against shipping large orders outside the USA due to the excessive and unpredictable fees that may be incurred. However, we will attempt to accommodate you with large orders that must be shipped internationally.

Items will ship from Ashland, Virginia USA. Food items cannot be shipped outside of the USA. All orders shipping outside of the USA are considered International, including Canada and Mexico. Military bases are not considered international and will ship via the postal service.

The cost incurred to ship goods from this store to other countries, including Canada is VERY high. The price of shipping plus duties and taxes will often be more than the cost of the goods.

You will not see the shipping cost during checkout. You will be charged for shipping separately, after we know the total cost of shipping plus duties and taxes.

European Support

We are pleased to introduce our European partner, Admixx to the WestRock branding team. The Image Group has worked with Admixx for over a decade on global projects and their team will be able to find exactly what you are seeking and have it delivered within the EU. They understand the WestRock branding guidelines, so they will be able to produce what you need, when you need it decorated correctly. Please reach out to them on your next project.

Admixx
Norbert Alt
Office: +49 08960823214
Email: norbert.alt@admixx.de
Web: http://admixx.de/en/